Customer support helpline
Answers FAQs, order status, returns and complaints from your real policies. Escalates to your team with a summary when it should.
AI voice agents / English · اردو
Every call answered.
Every call answered.
In the language
your caller speaks.
Voice agents that pick up on the first ring, at 3pm or 3am, and talk to your customers in English, Urdu, or the mix of both most people actually use. They answer questions, confirm orders, book appointments and hand over to a person when a person is needed.
24/7 answeringEN · UR + code-switching<1s response time100% calls transcribed
Languages
Built for how people
Built for how people
really talk on the phone.
A caller in Lahore and a caller in London should both feel like they reached someone who understands them.
01 · English
English
Clear, natural English for international customers, British, American, Gulf and South Asian accents understood.
02 · Urdu
اردو
Polite, fluent Urdu with the right tone: aap, not tum. For customers who would rather not do it in English.
03 · Both, mid-sentence
Mix
"Ji, but delivery 5 baje ke baad." Callers switch languages constantly. The agent follows them without missing a beat.
Sample call
An order confirmation,
An order confirmation,
three ways.
Cash-on-delivery orders that are never confirmed become returned parcels. This agent calls each new order, confirms the address, takes delivery notes and updates your store, in whichever language the customer answers in.
- Confirms the order, total and address
- Notes special delivery instructions
- Updates Shopify, WooCommerce or your Google Sheet
- Sends tracking on WhatsApp straight after the call
Sample script for a fictional store. Switch languages with the tabs.
Outcome ConfirmedNote After 5pmSynced Store + SheetSent WhatsApp tracking
What they do
Customer support first.
Customer support first.
Then everything else on the phone.
Order & COD confirmation
Calls every new order, confirms address and payment, and cuts fake orders and returned parcels before they ship.
Appointment booking
Clinics, salons, consultants. Books, reschedules and sends reminders against your live calendar.
Lead qualification
Calls new enquiries within a minute, asks your qualifying questions and passes only serious buyers to sales.
Payment reminders
Fee, instalment and invoice reminders that stay polite, log promises-to-pay and follow up on the date given.
After-hours receptionist
Nights, weekends and Eid holidays. Takes messages, handles the simple stuff and flags anything urgent.
Feedback & surveys
Post-delivery and post-visit calls that collect ratings and reasons, then write them straight into a sheet.
Win-back & follow-ups
Re-engage old customers, chase abandoned carts and follow up on quotes, at a volume no team could dial.
Hear them
Sample recordings.
Real recordings from our demo agents. Want to hear one with your own business details? Message us and we'll set up a live test call.
SupportEnglish
Customer support helpline
A caller asks about a late order and a return. The agent checks status, explains the policy and books a pickup.
Coming soon
E-commerceاردو
COD order confirmation
An outbound call confirming a cash-on-delivery order, address and delivery time, entirely in Urdu.
Coming soon
ClinicEN + UR
Appointment booking
A patient switches between Urdu and English while booking. The agent follows, books the slot and sends an SMS.
Coming soon
How we set it up
Your first agent,
Your first agent,
live in weeks.
We do the build, the testing and the tuning. You approve the script and listen to the test calls before anything goes live.
WhatsAppTwilioShopifyWooCommerceGoogle SheetsHubSpotGoogle Calendarn8n
Script & knowledge
We learn your FAQs, prices, policies and the calls you get most, and write how the agent should handle each one.
Voice & language
Choose the voice, the tone and the languages, English, Urdu or both. Your team test-calls it until it sounds right.
Connect
Forward your existing number or get a new local or international one. Connect your store, CRM, calendar or sheet.
Live, then tuned
Every call is recorded and transcribed. We review them and improve the agent every week for the first month.
Questions
What people
What people
ask us first.
Yes, Urdu, English and the mix of the two that most callers in Pakistan use. Before launch we test it with real customer accents and phrases from your business. If you also need Punjabi, Sindhi or Pashto, ask us and we'll test it honestly before promising anything.
The agent introduces itself as a virtual assistant. We recommend being upfront, customers mind far less than people expect when the call is quick and gets their problem solved.
Yes. You decide when, an angry caller, a big order, a question it can't answer. It transfers the call or books a callback, and your team gets a summary so the customer never repeats themselves.
Usually, yes, through call forwarding. We can also set up new local or international numbers. We'll recommend the right setup for your country on the first call.
A one-time setup fee for the build, then a monthly fee based on call volume. It depends on how many call types and integrations you need, so we quote after a short call, usually the same day.
Get a voice agent
Hear it with your
Hear it with your
own business in it.
In Pakistan · local queries
+92 309 6424068
Call or WhatsApp us directly. We answer in English or Urdu, whichever you prefer.
International · everywhere else
hello@optisoltech.com
Send the form or email us. A founder replies within one business day, and we book calls in your time zone.